Privacy Policy

Last updated: 13 November 2026

Your chart and conversations help make Eternal Evals personal to you. We compute and store charts on our servers, remember context for future conversations, and measure how the service is used. AI features send relevant information to external providers. This page explains those uses and your choices.

What we store · Personal memory · Analytics · Service providers · Retention and removal · Your choices

What we store and why

• Charts: the name, birth date, time, place, coordinates, timezone and other details you supply, plus the computed chart. These are processed and stored on our servers, including charts created before sign-in, so the chart can be displayed and revisited.
• Account information: your sign-in provider identifier, name, email, phone number and profile image where supplied by that provider, together with preferences, access plans and sign-in activity. We use these to run and support your account. Your sign-in password is handled by the sign-in provider.
• Conversations and personal context: questions, AI replies, feedback, answers about yourself, life events, relationship information and remembered context. We use these to continue conversations and personalise features you use.
• Practitioner and shared work: client details, notes, readings and booking information when you use those features. Shared conversations can include information about multiple people.
• Support and purchases: messages you send us, order and payment references, amounts, payment status and access granted. These help us answer requests, deliver purchases and resolve payment problems. Payment details entered at checkout are processed by Razorpay; our payment integration does not store full card or bank credentials.
• Notifications: delivery subscriptions, preferences and send records when you enable browser notifications, and email delivery records for messages we send. Messages may contain chart-related or personal context.

Administrators can review stored account, chart, conversation and activity records to operate the service, provide support, investigate problems and review quality.

Personal memory and AI features

The service can save details you share and selected summaries from conversations as personal memory. That memory may be reused in later conversations, across AI personas, and in relevant personalised features. AI-generated memories are interpretations and may be incomplete or wrong.

When an AI feature runs, relevant chart information, questions, conversation history and remembered context may be sent to an external AI service. This includes chat, learning and scripture questions, practitioner reading drafts, and AI-assisted personalised notifications where enabled. An enabled feature may run in the background without a new message from you each time.

Removing an individual message or clearing a conversation does not necessarily remove separately saved memories or answers about yourself. Contact us to request correction or removal of that context.

Usage analytics and campaign measurement

We collect first-party analytics to understand product use, improve the experience, measure acquisition campaigns and investigate abuse or errors. These records include pages and features used, visit times and duration, device and browser information, IP addresses, referring pages and campaign information.

A browser identifier connects visits and actions such as chart creation, starting a conversation, relationship invitations and purchases. When you sign in, activity and campaign records can be linked to your account and charts. These are not merely anonymous totals. We do not sell or rent personal data.

Cookies and storage on your device

Cookies maintain sign-in and session state. Browser storage remembers preferences, recent charts, drafts and campaign identifiers; offline storage can keep downloaded chart data and app files on your device.

You can clear site data through your browser settings. This may sign you out and remove offline copies and preferences, but it does not delete records already stored on our servers. Using the site again may create new activity records and browser identifiers.

Service providers and sharing

We use external services to deliver the product. Which services receive information depends on the features used and the providers enabled at the time:

• Infrastructure: hosting and network services process requests and stored service data. Cloudflare helps deliver and protect the site. Cloudflare privacy policy.
• AI: integrations include NVIDIA-hosted AI services, Kilo and OpenCode Zen. AI gateways may forward requests to the company hosting the selected model. The service may use an alternative provider if a request fails or a model is unavailable. A model's name does not necessarily identify the service processing the request. NVIDIA · Kilo · OpenCode.
• Sign-in: Google/Firebase and Truecaller process sign-in information when you use their available sign-in options. Google · Truecaller.
• Payments: Razorpay processes checkout and payment information. Razorpay privacy policy.
• Email and notifications: Resend processes email addresses and message content to deliver email. Browser and device push services handle notification delivery. Resend privacy policy.
• Place lookup: location search services receive place queries to find coordinates. If you choose device location, the coordinates are used for the location-based feature.

Providers may process information outside India. Their retention, security and model-training practices depend on their applicable service terms and settings; we do not promise that every provider offers zero retention or excludes every request from training.

Treat chart, conversation and published reading links as shareable: recipients may be able to view the linked information. Share only with people you intend to include. A practitioner who receives your details may keep their own records under their own privacy practices.

Retention and removal

Charts, conversations, personal memory and account records remain stored to support continued use. We currently do not apply a fixed automatic expiry to all personal records or activity and campaign logs.

Delete in the app: deleting a chart removes it from the app and disables access through its links. Deleting an account also revokes its sessions and removes its charts from the app. The records are retained in an administrator-only archive, where an administrator can restore or permanently delete them. The archive has no automatic deletion deadline. Restoring an account does not restore charts deleted separately beforehand.

Permanent deletion: email [email protected] to request it. Permanent account deletion removes associated product records; payment records remain for reconciliation with the account link removed. Some records, such as email opt-outs and visitor activity not linked to the account, are held separately and may require a separate request or information to locate them.

Deletion from the app does not recall exports, screenshots, copies held by recipients, or data already processed by external providers. A device that is offline may retain a downloaded copy until it reconnects or you clear its site data. We do not promise immediate erasure from every backup or provider system.

Your choices and privacy requests

• Access: the account page exports your account details, preferences, active saved charts and available chat messages. It is not a complete export of every record described here. Contact us for a broader data request, including memory or activity records.
• Correction and removal: correct chart inputs by creating or recomputing a chart, or contact us about stored details, personal memory, restoration or permanent deletion.
• Notifications and email: manage notification preferences in your account or browser, and use the unsubscribe link in optional emails. Transactional messages may still be sent to support your account or purchases.
• Other requests: contact us to withdraw consent, object to a use of your data, or exercise rights available under applicable law. We may need to verify your identity and explain any information we must retain or cannot locate.

Other people's information and children

The service is intended for adults. Only provide another person's details when you have authority to do so, and consider what shared conversations or links reveal. A child's birth details remain the child's personal information even when supplied by a parent or guardian. Contact us if a child has supplied information directly or if information was provided without appropriate authority.

Changes to this policy

We may update this policy at any time, without prior notice. The “last updated” date above shows the current version. It is your responsibility to review this page from time to time; continued use of Eternal Evals after an update means you accept it. See also our Terms of Service.

Privacy contact

For privacy questions, requests or complaints, email [email protected] or use our contact form. Please identify the account or chart concerned without sending passwords or payment credentials.

We update this page when our practices change. The date above identifies the latest revision.

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