Cancellation & Refund Policy

Last updated: 13 November 2026

We want you to know what you are buying and where to turn if something goes wrong. This policy covers Personal, Learner, Complete and Pro access, the Living Texts library, individual premium books, and founder sessions.

Who processes your payment

Payments from within India are processed securely by Razorpay in Indian Rupees (INR). Payments from outside India are processed in US Dollars (USD) by Dodo Payments, which acts as our Merchant of Record — meaning Dodo is the seller of record for that transaction, collects any applicable sales tax or VAT, and remits it on our behalf. Displayed USD prices are tax-inclusive. On your card statement or receipt the charge may appear as Dodo Payments (or a Dodo descriptor) rather than “Eternal Evals.” We never store your card or bank details.

One payment, a clear access period

Access plans run for the period shown at purchase. Individual premium books are one-time purchases with lifetime access to that book on Eternal Evals. Your purchase does not set up automatic renewal: when a timed plan ends, you choose whether to buy access again. There is no recurring payment to cancel.

A free trial ends on its stated date and does not charge you when it ends.

Access plans and the Living Texts library

If you request a refund within 7 days of your first paid access purchase and have not meaningfully used the paid service, email us and we will refund that first purchase. Later access purchases are generally non-refundable once the new access period has started, except for the payment and delivery problems below or where required by law.

Day passes are not refunded once the 24-hour access has started, except for payment or delivery problems.

If an account is suspended or limited for breaking our Terms of Service, including fair use, the remaining access period is not refunded, except where required by law.

Individual premium books

Premium books are digital products unlocked in your account after payment. A book purchase is generally non-refundable once access has been delivered, except for the payment and delivery problems below or where required by law.

Founder sessions

Founder session requests are reviewed before confirmation. If we decline a request, or cannot offer a suitable time, you receive a full refund. If you cancel more than 48 hours before a confirmed session, you receive a full refund; cancellations within 48 hours and no-shows are not refunded. If we cancel, you choose a full refund or a new time. Full terms are on the founder session page.

If a payment or activation goes wrong

We will issue a full refund if:

• You were charged but the purchased access was not delivered because of a fault on our side.
• You were charged more than once for the same order.
• Your payment went through but no order was created.

If you have been charged and your access is missing, please do not pay again. Send us your payment reference so we can check it.

Purchases made under an earlier offer retain the refund terms provided with that purchase.

How to request a refund

Email [email protected] from the address used for the purchase, including your order/payment reference (from your Razorpay or Dodo Payments receipt) and the reason. You can also use our contact form.

How long refunds take

Approved refunds are initiated within 3–5 business days and are credited back to your original payment method through the processor that handled the purchase — Razorpay for INR payments, Dodo Payments for USD payments. International (USD) refunds are returned in the original currency; any difference from currency conversion or bank fees is set by your card issuer, not by us. Depending on your bank or card issuer, it may take a further 5–10 business days for the amount to appear on your statement.

Chargebacks

If you have a problem with a charge, please contact us first — we resolve most issues within a day. Raising a chargeback before contacting us may delay resolution.

Changes to this policy

We may update this policy at any time, without prior notice. The “last updated” date above shows the current version. It is your responsibility to review this page from time to time; continued use of Eternal Evals after an update means you accept it. See also our Terms of Service.

Contact

Questions about a payment or refund? Email [email protected] or use the contact form.

1980/12, Lane 11, Shanti Nagar, Kurukshetra, Haryana 136119 · +91 98191 38296